Refund Policy

1. Subscription Refunds (14-Day Window)

We want you to be completely satisfied with Cliptica. We offer a full refund on your initial subscription purchase within 14 days of the billing transaction, provided that you have consumed fewer than 15 credits from your plan allowance.

If your request meets these criteria, we will process a 100% refund back to your original payment method via Stripe.

2. Non-Refundable Conditions

Refunds cannot be issued under the following circumstances:

• More than 14 days have passed since the subscription transaction date.
• You have already processed footage consuming 15 or more credits, as GPU and cloud transcription computational costs are irreversibly incurred upon rendering.
• One-off credit top-ups that have been partially or fully utilized.
• Accounts that have been suspended or terminated due to violations of our Terms of Service (e.g., copyright infringement or scraping abuse).

3. Cancellations & Unused Credits

You can cancel your subscription at any time with a single click from the Billing dashboard. When you cancel:

• No further charges will occur on your payment card.
• Your plan features and remaining credit balance will remain fully active until the end of your current monthly billing period.
• Unused credits expire at the end of the billing period following cancellation.

4. Automated Refunds for System Errors

If an AI rendering job fails, crashes, or produces a corrupted output due to a server or pipeline error on our infrastructure, our worker engine automatically refunds all reserved credits back to your balance immediately. You will never be charged credits for a failed render.

5. How to Request a Refund

To request a refund, please send an email to support@cliptica.com with the subject line "Refund Request" and include:

1. Your registered account email address.
2. The Stripe invoice or transaction date.
3. A brief note explaining the reason for your refund request.

Our billing team reviews all requests within 2 business days and issues approved refunds directly via Stripe.